![]() Others have accused Inc & Co of unfairly withholding refunds. ![]() One customer, an interior designer who was purchasing a sofa worth more than £8,000 for a client before the firm went into receivership, said she had been unable to secure a refund after it failed to arrive.Īnother attempting to seek a refund for a £6,000 green velvet sofa was offered her money back in October, as long as she signed a "brand neutrality" document promising not to leave negative comments about the new company on review sites. ![]() It came to light after disgruntled Maker&Son customers, who left a string of one-star reviews on feedback site Trustpilot, wrote to Telegraph consumer champion Katie Morley. If we are harassed, we will act, this is why the Protection from Harassment Act 1997 exists." ![]() In correspondence with this newspaper the legal team at Inc & Co said: "We do not have a problem with reviews, if they are true, but if they are defamatory or libellous, we will take action. Inc & Co’s legal team claimed the former customers were "trying to cause as much nuisance as possible", saying that it had "every right to stop this harassment". Lawyers for the new firm also asked those served with the letters to pay £15,000 each to cover its legal bills. In formal injunction applications customers were told to "immediately cease to harass" or "post any further comments" and "remove all negative reviews online". Now, in an extraordinary step to protect its reputation, the brand's new owner Inc & Co has applied for a number of cease and desist court orders to former customers who stand accused of harassing and defaming the new firm, the Telegraph can disclose. ![]() Customers complained of phone lines being closed and struggling to obtain refunds for undelivered orders. Customers of Maker&Son sued for ‘harassment’ after bad reviewsīrand founded by Sir Terence Conran’s family applies for a number of court ordersĬustomers of a luxury furniture brand founded by the family of Sir Terence Conran face court injunctions for writing negative reviews online.Ĭustomers of Maker&Son Ltd, which sold handmade English sofas and beds with price tags of more than £10,000, left indignant feedback on review sites after the brand fell into financial distress last year. ![]()
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